Update September 2022
Shipping prices increased since July 2022 and I had to adjust my shipping prices as well. We are doing the very best we can to provide you with the most reliable and cost-effective shipping method. All packages have tracking included (except flatmail for dotcards/stickers, see below) and you can choose to have it extra insured. Parcels will be sent via either PostNL or DPD/DHL.
Items are ready to ship unless stated otherwise.
I require 2-4 days of processing time to ship your items.
You will get an email update when your order is shipped & (including tracking link )
Flat-rate shipping for dotcards sets/ Stickers:
This is applicable if you only buy these items! If you buy dotcards/Stickers with another type of item, you'll have two shipping rates at check out and it says "will ship separately" HOWEVER I'll refund you the remaining shipping costs if you buy other items types in your order and ship them together! The flatrate is for Standard airmail without tracking, but you can still choose a tracked shipping opton.
You will receive a tracking confirmation link after I mark your items as shipped. The link isn't active until it reaches the distribution point so it might not be active when you get the notifcation email from me. if that is the case, please check back to the link a few days later.
When the parcel is shipped, it is in the postal system's process (and their possession) and with time it will arrive to your doorstep. It may vary from 2-45 days, depending on your location. Time estimates per region are provided at check out. However there are still delays with postal systems world wide.
Due to Covid-19 shipping might be extra delayed and I would not be able to ship to certain countries. If this is the case I will contact you right away after I process your purchase. You can then either decide to cancel your order for a refund or put your on hold until it is possible to ship to your country.
NB: due to the current situation in Ukraine and Russia , we are unable to send any mail to this region until further notice. I hope everyone in the affected regions are remaining safe and may a resolution soon be found.
VAT/Customs Tax: Note that VAT (value added tax)/import charges are NOT added to the prices, however, these charges may apply upon arrival to your country and before receiving your parcel! The VAT charges are the buyer's responsibility. Please check your local postal services about receiving packages from the Netherlands(EU) and the extra cost which may apply!
Returns are not accepted however if there is any issue with your order, please do email me so we can work it out. Providing you with the best painting experience is what I aim for so feedback is always appreciated.
We hope you enjoy your purchases. If there is any trouble with your order, please contact us through the contact form or send us an email with your order number and we will get back to you within 2-4 days.
Thank you very much for your support!